Please consider your order delivered on the day you requested if you receive a confirmation. If we have any difficulties with your order, we will contact you by telephone and/or e-mail.
If you would like a status update on your delivery, you may contact us on the day of delivery to get a status update/estimated time of delivery. Please call us at 407-649-7771.
If you are in our local area you will be offered different rush delivery options based on the time of your order during checkout. We offer our convenient rush service for an additional charge.
On sympathy orders, we check with the funeral home and will change the delivery time and date according to what is requested by the funeral director. There are no additional charges for this.
We also guarantee delivery by 5pm to all businesses. If you are delivering to a business and need your product to be delivered earlier than 5pm, there are earlier time deliveries available for an additional fee.
If you are not in our local area you may use the "Special Instructions" box located on the order form to request a particular time of day for your delivery. We cannot guarantee exact times. We do our best with time frames. We will do our best to honor your request; this may result in an additional charge to you to honor the request, which you will be notified of.
If the recipient is not at their home when a delivery is attempted, our first step is to contact the recipient to coordinate the delivery with them. If they do not answer or do not authorize us to leave the flowers at the doorstep, we will give you (the customer) a call to discuss next steps.
If there is not authorization to leave at doorstep or no safe place to leave the flowers, we will bring the arrangement back to our location and re-attempt the delivery per the recipient's instructions, or have it available for the recipient or the customer to pick-up from our store.
If an arrangement is left at the door per your or the recipient's instructions, we take full responsibility when leaving deliveries.