Part Time PT Customer Service Associate
Part Time Openings Available.
Key Responsibilities:
Customer Service:
- Greet and assist customers in selecting floral arrangements, plants, and related products.
- Provide expert advice on floral selection, care, and maintenance.
- Deliver exceptional customer service, addressing any inquiries or issues promptly and professionally.
- Take an active role in maintaining and developing existing and new client relationships, including following up as needed to ensure complete satisfaction.
- Create custom floral wraps to enhance the presentation of bouquets and individual flowers.
Operations:
- Handle sales transactions, including processing payments and managing the cash register.
- Understand how to enter an order into DOVE and process payments.
- Provide clear and concise descriptions to ensure the intended floral design is achieved to meet customer expectations.
- Collaborate with team members to achieve sales goals and contribute to a positive work environment.
-Participate in daily opening and closing procedures of the store.
- Keep up-to-date with current floral design options on the website.
Shop Maintenance:
- Maintain the cleanliness and organization of the shop, including the sales floor and storage areas.
- Monitor and manage inventory levels, ensuring fresh and high-quality stock.
- When time permits, all sales team members should assist other areas of the store with cleaning, trash collection, dusting, restocking, and all other tasks as needed or assigned by leadership.
- The sales area must remain clean and full stocked at all times.
- Ensure the flower bar is stocked and well maintained at all times.
General:
- Perform additional duties as assigned by leadership to ensure the smooth operation of the shop.
- Flexibility to work weekends, holidays, and occasional evenings as needed.
- Must adhere to dress code standards.
- As an in Bloom Florist employee, you must adhere to all attendance policies and all other policies as listed and described in the employee handbook.
Qualifications:
- Prior experience in floral design, retail sales, or customer service is preferred.
- Strong creative skills with an eye for detail and a passion for floral arrangements and plant care.
- Excellent communication and interpersonal skills, with the ability to provide exceptional customer service and build rapport with clients.
- Ability to work in a fast-paced environment, managing multiple tasks and deadlines efficiently.
- Strong organizational skills and attention to detail, ensuring accurate order processing and shop maintenance.
- Flexibility to work varying schedules, including weekends, holidays, and occasional evenings.
- Basic knowledge of flowers, plants, and floral design techniques, with a willingness to learn and stay updated on industry trends.
- Proficiency in using POS systems and handling cash transactions.
- Physical ability to lift and carry up to 25 pounds, and to stand for extended periods.
- Enthusiastic team player with a positive attitude and a willingness to support colleagues in all aspects of the business.
Benefits:
- If you have a passion for floral design, enjoy working in a creative and dynamic environment, and love providing excellent customer service, we would love to hear from you! At In Bloom Florist, we are dedicated to creating beautiful and memorable floral arrangements for all occasions. As a Customer Sales Associate, you'll be a crucial part of our team, helping to bring joy to our customers through your artistry and dedication.